Search Hotels in Matagorda County

"I was very happy with my trip. Nice place!"

"Bad experience! Broken elevator, clogged toilet, filthy bathroom. The front desk staff were incredibly rude. Really wish I could give this place a zero-star rating."

"Excelent services the front desk, delicious breakfast."

"We stayed 3 nights. Upon arrival we felt welcome. Amy and Ralph are very friendly and helpful. Our room was very clean and cozy; and close to the beach. We had an excellent stay and look forward to coming back again! Gerald and Wanda"

"Friendly helpful staff."

"The rooms are absolutely wonderful, very clean, lots of space, the staff was excellent! 10/10 will be back! The beach is also a few minutes away :) "

"We very much enjoyed our stay here. The house was clean and had everything we needed. Our two dogs really liked the fenced in yard. The house is on the beach which was nice. The deck is very nice. "

"the location was awesome, the house was good but could hear whatever was going on upstairs, The one thing that was a bummer was the water quality. Buying water in cases is hard to carry up all those steps."

"Confirmation 73024356150006. Holiday Inn Express Port Lavaca, Tx. Checked out today. I am writing to formally express my disappointment regarding a recent stay at your hotel. The experience was especially concerning given that it involved accommodations for my handicapped parents. We had specifically reserved a handicap-accessible room with a shower to meet their needs. Upon arrival, we were informed that the room was unavailable due to a water leak. While I understand that maintenance issues can arise, there was no adequate alternative provided that met accessibility requirements. Additionally, the room we were assigned was not clean, which further added to the frustration of the situation. The most serious issue occurred when the elevator was not working. This left my handicapped parents with no choice but to walk downstairs, creating a significant safety concern and unnecessary hardship. When I approached the front desk for assistance, I was met with an unprofessional and dismissive response. I asked what my parents were supposed to do given their condition, and Erica at the front desk replied, “What do you want me to do about it?” This lack of empathy and customer service was extremely disappointing. This experience fell far below expectations, especially for a brand that is expected to provide accessible accommodations and respectful service. I would appreciate a prompt response regarding how this situation will be addressed, including any corrective actions and approp"